Privacy Policy
1. Introduction
AGS Holiday Resort (“Resort”, “we”, “our”, or “us”), situated in Athanavoor, Yelagiri Hills, is dedicated to protecting the privacy, confidentiality, and security of personal information entrusted to us by our guests, visitors, employees, vendors, and business partners. This Privacy Policy (“Policy”) outlines our data protection practices, the categories of personal data we collect, the manner in which such data is processed, stored, and disclosed, and the rights available to individuals under applicable data protection laws in India and other relevant jurisdictions. By engaging with our services — including but not limited to making a reservation, staying at our Resort, or interacting with our website and communication channels — you acknowledge that you have read, understood, and agree to the terms of this Policy.
2. Scope and Applicability
This Policy applies to: Guests booking directly with the Resort or via third-party booking platforms. Visitors to our property, including day guests and event participants. Individuals communicating with us via phone, email, website, or social media. Vendors, contractors, and service providers engaged by the Resort. This Policy does not cover information collected by unaffiliated third parties whose services or websites you may access through links provided by us.
3. Categories of Data Collected
We collect personal data through various touchpoints to deliver an exceptional guest experience and fulfill our legal obligations.
The categories include, but are not limited to:
3.1 Identification & Contact Information Full name, postal address, email address, phone numbers, nationality, date of birth, gender, and government-issued identification documents (passport, Aadhaar, PAN, etc.).
3.2 Booking & Payment Information Reservation details, check-in/check-out dates, booking source, payment method, billing address, and transaction history.
3.3 Guest Preference Data Room, dining, and service preferences, dietary requirements, special requests, and feedback collected during or after your stay.
3.4 Security & Compliance Data CCTV recordings, incident reports, visitor logs, and details required for local police registration or statutory reporting.
3.5 Digital Interaction Data IP addresses, browser type, device identifiers, cookies, and site usage patterns when interacting with our website.
4. Purpose of Data Processing
We process personal data for the following lawful purposes: Reservation & Service Delivery – To process bookings, confirm reservations, facilitate check-in/check-out, and provide requested services. Guest Experience Enhancement – To tailor services according to guest preferences and maintain a record for future visits. Billing & Financial Transactions – To process secure payments and maintain accurate financial records. Safety & Security – To monitor and safeguard our premises, guests, and staff. Legal & Regulatory Compliance – To meet obligations under applicable laws, including guest registration with local authorities. Marketing & Promotions – To send relevant offers, newsletters, and event notifications, subject to your explicit consent. Operational Improvement – To analyze service usage trends and improve operational efficiency.
5. Data Sharing and Disclosure
We do not sell, lease, or trade personal information to third parties. However, we may disclose personal data to: Government Authorities & Law Enforcement – As mandated by law or to comply with legal processes. Authorized Service Providers – Including payment processors, IT support, booking engines, and marketing agencies, bound by confidentiality agreements. Security Contractors – To ensure safe operations and respond to emergencies. Affiliated Entities – For consolidated service delivery where applicable.
6. Data Protection & Security Measures
We adopt industry-standard administrative, technical, and physical safeguards to protect personal data against loss, theft, misuse, and unauthorized access. These measures include: Secure servers and firewalls. Encrypted data transmission and storage. Access control protocols limiting data exposure to authorized personnel only. Regular vulnerability assessments and system audits.
7. Data Retention
Personal data will be retained only for the duration necessary to: Fulfill the purposes stated in this Policy. Comply with statutory retention periods. Resolve disputes and enforce agreements. After the retention period, data will be securely deleted or anonymized.
8. Guest Rights
As a data subject, you have the right to: Access the personal information we hold about you. Rectify inaccuracies in your data. Request Erasure of data subject to legal obligations. Withdraw Consent for non-essential processing such as marketing communications. Requests to exercise these rights can be sent to our contact details listed below.
9. Cookies & Online Tracking
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You may adjust your browser settings to disable cookies; however, this may affect certain site functionalities.
10. Policy Modifications
We reserve the right to amend this Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on our official website and made available at our reception desk.
11. Contact Information
For any queries, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
AGS Holiday Resort Athanavoor, Yelagiri Hills, Tamil Nadu, India
agsholidayresorts@gmail.com
reservation@agsholidayresorts.com
+91 96298 80334
+91 94896 06655
+91 84896 66655
+91 81444 51544